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How Covid-19 separated firms that truly get EX, from those that just think they do.
As companies grappled with the complexities brought by the pandemic, they faced up to the very real problem of keeping an entire workforce connected (literally and metaphorically) and engaged.
It was here that an understanding of, and investment in, Employee Experience (EX) created a gap between those who struggled to keep employees engaged and connected, and those that didn’t.
The following paper provided by Leathwaite examines the role of EX in business, particularly during Covid-19.