SLA vs XLA – Deliver a positive IT experience for your users | SASIG
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Wednesday 21 September 2022, 11am-12noon (BST)

As an industry, we’ve always been good at measuring how well technology is working, and how quickly we’ve been able to respond to problems.

What we’ve not done so well is see how the people using it are doing, or how they actually feel about IT.

There’s a growing awareness of the importance of the user experience (UX). A positive UX can benefit a workforce in terms of personal wellbeing, extended flow-state, increased productivity, reduced staff churn / increased talent acquisition, and bottom-line financial performance.

In this session, we will highlight some timeless business issues facing CIOs and senior IT leaders, including the perennial problem with service level agreements (SLA) as the sole measurement of success. With supporting data from Acora’s annual reports, we will look at customer insights into the SLA and the problems and issues they create.

If you are a member of ISACA, ICA or The Security Institute, you can earn CPE/CPD points for attending our webinars live. Remember to log your attendance with your provider to be credited.

Guest chaired by

Ed Rogers (info), Cybersecurity Engagement Specialist, Ford Motor Company

Presented by

Johnathan Wates (info), Director of Managed Services, Acora

Review the advice on using Zoom and other webex platforms securely here.

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