SLA vs XLA – Deliver a positive IT experience for your users | SASIG
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Wednesday 21 September 2022, 11am-12noon (BST)

As an industry, we’ve always been good at measuring how well technology is working, and how quickly we’ve been able to respond to problems.

What we’ve not done so well is see how the people using it are doing, or how they actually feel about IT.

There’s a growing awareness of the importance of the user experience (UX). A positive UX can benefit a workforce in terms of personal wellbeing, extended flow-state, increased productivity, reduced staff churn / increased talent acquisition, and bottom-line financial performance.

In this session, we highlight some timeless business issues facing CIOs and senior IT leaders, including the perennial problem with service level agreements (SLA) as the sole measurement of success. With supporting data from Acora’s annual reports, we look at customer insights into the SLA and the problems and issues they create.

Guest chaired by

Ed Rogers (info), Cybersecurity Engagement Specialist, Ford Motor Company

Presented by

Matt Wood (info), Sales & Marketing Director, Acora


This webinar was brought to you by SASIG Supporter Secrutiny, an Acora company.

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